SHIPPING & RETURNS

Processing Time

Orders ship within 3 business days after full payment is received.

You’ll receive a confirmation email with tracking details once your order is dispatched.

Custom orders may take longer depending on complexity.

Estimated Delivery Times

Spain: 4-8 business days

Europe: 4-8 days business days

International: 5-15 business days

These are estimates and not guaranteed. For time-sensitive orders, please order in advance.

Shipping Rates

Spain: 2.99 euros

Europe: 8.99 euros

USA/Canada: 22 euros

Tracking & Insurance

All orders are shipped with tracking.

Insurance is not included by default. If you’d like your package insured, contact us before ordering and we’ll adjust the fee.

Shipping Address

We ship to the address provided at checkout (including PayPal addresses).

Please double-check that your shipping information is correct.

If a package is returned due to an incorrect address:

The customer must pay to reship it

No refunds are issued unless a corrected address is provided

International Orders

We ship worldwide

PRESS Serigrafía is not responsible for customs delays, duties, or lost/stolen packages.

United States Orders

Please note: U.S. customers are responsible for any customs duties, import taxes, or fees that may apply upon arrival. These charges are not included in our prices or shipping rates.

Return Policy

Return Window

You have 30 days from the delivery date to request a return.

Returns requested after 30 days cannot be accepted.

Return Eligibility

To qualify for a return:

Items must be unused, unworn, and in original condition

Must include original packaging and tags Items purchased through resellers must be returned via the reseller, not us.

Return Instructions

Email pressserigrafia@gmail.com with your order number and reason for return.

We’ll send you return instructions.

Returns sent without contacting us first will not be accepted.

Shipping Returns

Return shipping is the customer’s responsibility.

We recommend using a tracked shipping service.

International customers: mark your package as “RETURNED GOODS” to avoid customs charges.

We are not responsible for any return shipping fees or customs costs.

Refunds

Refunds are processed within 10–15 business days of receiving your return.

Original shipping costs are non-refundable.

Exchanges

We do not offer exchanges.

If you need a different item or size:

Return the original item

Place a new order for the item you want

Unclaimed Packages

If a package is not picked up within 14 days, we may charge a handling fee to cover return shipping and admin costs.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit:

Include your order number and photos (if damaged).

Still have questions?

Reach out to us anytime at pressserigrafia@gmail.com — we’re here to help.