REFUND POLICY

Return Policy

We want you to be satisfied with your purchase. Below is our return policy in full detail.

Return Window

You have 30 days from the day you receive your order to request a return.

After 30 days, unfortunately, we can’t offer a refund.

No Exchanges

We do not offer exchanges. If you need a different size or item, please return the original and place a new order.

Return Conditions

To be eligible for a return:

Items must be unused, unworn, and in original condition

Must be returned in original packaging

All original tags must be attached

How to Return an Item

We’ll provide return instructions.

Note: Packages sent without contacting us first will not be accepted.

Shipping & Customs

Return shipping costs are the responsibility of the customer.

Please use a tracked service to protect your return.

For international returns, clearly mark the package as “RETURNED GOODS” to avoid customs charges.

We are not responsible for any customs or duty fees on returns.

Refunds

Once your return is received and inspected, refunds are processed within 10–15 business days.

Original shipping charges are non-refundable.

Unclaimed Packages

If your package is not collected from the post office within 14 days, we reserve the right to charge a handling fee to cover return shipping and administrative costs.

Damaged or Lost Items

If your item arrives damaged or is lost in transit, contact us immediately at info@press-serigrafia.com with photos and your order number.