FREQUENTLY ASKED QUESTIONS

Our order minimums are 25 pieces per design per garment. Sizes can be mixed but garment color must stay the same.

Our standard turnaround time is 10-15 working days. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information.

Our goal is to make the ordering process as easy as possible. To get started just complete our quote request form and send it through, providing accurate details—such as quantities and the number of colors in your design—allows us to deliver precise, transparent pricing. Garment choice also affects pricing. Be as specific as possible about what style and quality of garment you are looking for. We’ll review your request and respond within 2–3 business days to confirm your quote and next steps. If your project has a tight deadline or specific requirements, you’re always welcome to contact us directly. Once pricing is approved, our team will prepare a digital proof for your review. After final approval, we collect full payment for orders under 1,000 euros and 50% for orders over 1,000 euros. Once payment is received and final artwork is sent we schedule your job on the production calendar and your project is handled with the care, focus, and craftsmanship it deserves.

For garment printing we can currently print up to 7 colors. we can achieve more color through techniques like simulated process and CMYK process where ink colors mix together and create new colors.

We are happy to custom mix ink colors to your specifications. Pantone matches generally incur a $15 fee per color. Also feel free to choose colors from are ready to use ink color card at no extra charge.

Currently our maximum print size is 40cm wide by 49cm tall.

We work best with vector files such as AI or .PDF created in Illustrator. Vector artwork stays sharp at any size, with clean lines and no loss of quality. Raster files (Photoshop formats like .PSD, .JPG, .PNG, .TIF) are pixel-based, which means they lose quality when scaled. If you're sending raster artwork, please send it at print size and at least 300 DPI. Low-resolution files won’t give optimal print results.

You can change the ink color of your design but you must print at least 25 pieces with each ink color. Ink changes have a 15 euro charge each.